All orders are dispatched promptly. Depending on the time of order they are usually dispatched either the same day or next day.
UK delivery is FREE by Royal Mail, UK Standard, 2nd Class post or by courier for larger orders.
Royal Mail's estimated delivery time is 2 - 3 working days.
Courier delivery is estimated at 3 - 5 working days.
Overseas shipping cost is calculated based on location and order weight and is displayed on the Check Out page.
Orders up to 2kg are sent by Royal Mail, International Standard.
Estimated delivery time is 3 - 5 working days for Europe and 5 - 7 working days for elsewhere.
Orders over 2kg are sent by courier and prices vary from country to country so please email us with your requirements using the "Contact us" link at the bottom of the page and we will get back to you with an accurate price.
Please note that all international orders are shipped Delivered Duties Unpaid (DDU). Any import duties and taxes applicable will be the responsibility of the customer. These vary from country to country. Please check your liability and confirm your acceptance before ordering.
To help minimise waste and avoid excess packaging all orders are packed in bulk, securely wrapped in bubble wrap and brown paper. Larger orders may be packed in recycled boxes.
There is no UK VAT charged on your order. We are not VAT registered.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
To request a return please email us first at email@example.com
The return address is Westpoint Design, 28 Queen Street, Castle Douglas, Dumfries and Galloway, DG7 1HS, Scotland.
You will be responsible for paying for your own shipping costs for returning your item.
On safe receipt, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.
If your order arrives damaged, please email us promptly at firstname.lastname@example.org in order to resolve the situation.